In this policy, "us", "we" or "our" means Packleo Pty Ltd (ABN – 18 649 331 519).
We are committed to ensuring the privacy of personal information provided to the company by customers, employees, vendors, business partners, and other stakeholders. This policy contains information on how and why we collect your personal information, how we may use and disclose that information, and keep it secure. This policy also outlines how to access and correct your personal information and what control you have over our use of that information.
This policy is a public document and has been developed to provide transparency and openness in relation to personal data collection and management. We are committed to complying with the Commonwealth legislation governing privacy (the Privacy Act 1988 (Cth) (Privacy Act), and the Australian Privacy Principles (APPs)).
Collection of information
We may collect and hold personal information about you where the information is necessary for us to carry on our business and provide our services.
The type of information that we may collect includes identification information such as full name, address, telephone number, email, and if applicable place of work, job title and ABN.
Your personal information will be collected in accordance with the requirements of the Privacy Act. If the personal information you provide us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the products or services that you, or they, are seeking.
Method of collection
Below are some examples of the situation where we may collect your personal information:
- When you sign-up to our website mailing list;
- Once you contact us, we may keep a record of that correspondence;
- During conversation between you and our representatives;
- Where video surveillance or audio recording might be in use;
- When you place an order with us for goods and services, we need to know who you are and where you are in order to successfully process your transactions;
- When you apply for any form of credit, for us to bill you, properly assess an application for credit and to manage your account;
- When you apply for employment with us;
- As a consequence of regulatory requirements.
Where possible, we will collect your personal information directly from you by writing, by telephone, in person, through our website, and any other electronic communication channels. We may also collect your information from those authorised to act on your behalf, such as an agent. There may however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notifiy you about these instances, or where that is not possible, as soon as reasonably practicable after the information has been collected ("post collection notification").
If you apply for any form of credit from us, we may collect and hold various information about you and your financial position, including credit information or credit elibility information.Except as otherwise permitted by law, we only collect sensitive information about you if you consent to the collection of the information and if the information is reasonably necessary for the performance of our functions, as set out below.]
When you provide us with personal information about other individuals it is important that you obtain their consent. We rely on you to inform the individual that you have provided us with their information, the purpose for which it may be used and how they can gain access to their information.
Purpose of collection
The personal information that we collect and hold about you depends on your interaction with us.
Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purpose of:
- Providing you with information about other products and services that we offer that may be of interest to you;
- Providing you with information relevant to your type of business or other area of expertise or interest;
- Administrative and accounting purposes;
- Notification of updated pricing, product information, our developments and service changes;
- Providing promotional and marketing communication such as special offers and new products;
- Record-keeping after your account has been deactivated or terminated;
- Facilitating our internal business operations, including the fulfillment of any legal requirements;
- Analysing our services and customer needs with a view of improving those services.
Use and disclosure of information
Generally, we only use or disclose personal information about you for the primary purpose for which it was collected (as set out above).
We will not sell, rent or lease personal information to a third party, except where consent has been obtained. However, personal information may be transferred to our service providers who can support us in delivering our products and service to you. These service providers include but are not limited to employees, contracted agents, delivery companies, mail houses, web hosting organizations and information technology providers, and third party fulfilment contractors.
Currently, the majority of our service providers are located in Australia however, some service providers may be located overseas, primarily in America, the United Kingdom and New Zealand. As a result, personal information collected and held by us may be transferred overseas in order to fulfill our primary purpose. Please note that Australian law may not apply to some of these entities.
You consent to that disclosure and agree that by giving that consent, APP 8.1 no longer applies, and we are not required to take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information.
Other circumstances where we may use or disclose your personal information:
- Where you have provided consent for use or disclosure;
- Where required by law or law enforcement and government agencies; and
- Where we reasonably believe that the use or disclosure of personal information can prevent or avoid imminent threat to persons health and safety or the public health and safety.
If you wish to restrict, entirely block or delete existing cookies, you can do so by referring to your web browser's help/reference section. Consequently, your experience of our website might be affected.
If you access our website,we may also collect additional personal information about you in the form of your IP address and domain name.
Storage and Security of Information
We store your personal information in different ways, including in paper and electronic form. We understand the importance of keeping your personal information secure. We take all reasonable measures to ensure that your personal information is stored safely to protect it against loss, misuse, interference, and unauthorized access. We protect secure data with industry-standard firewall and password protection systems which are only accessible by authorized staff.
Our service providers and employees who have access to your information have been made aware of the requirements of the Privacy Act and their responsibilities.
We will take reasonable steps to ensure your personal information is held in a manner that is accurate, complete, relevant, up-to-data and is not misleading.
Access and correction of information
You have the right to access your personal information held by us, in accordance with the Privacy Act. If you wish to access or correct their information they can do so by
- sending an email to firstname.lastname@example.org.
If the information is not available on the Signet website, then access to the information will generally be granted within 14 days of the written request received by the Privacy Officer and once the identity of the individual has been verified. We may charge you a reasonable fee for processing the request (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
Opting Out of Marketing and Promotions
If at any time you wish to stop receiving any marketing communication from us you can do so by
- the unsubscribe link at the bottom of email communications,
- emailing email@example.com.
If you wish to make a complaint about a breach of the Privacy Act or the Australian Privacy Principles please contact us in writing at: Privacy Officer, PO Box 4247 Gumdale Qld 4154.
We will take reasonable steps to investigate your complaint and attempt to resolve any breaches in accordance with the applicable legislation in a reasonable timeframe. If you are not satisfied with the procedure and outcome you may request that an independent person investigate your complaint and you may also complain directly to the Office of the Australian Commissioner. To lodge a complaint, visit the 'Complaints' section of the Information Commissioner's website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner's office.
PO Box 4247
Gumdale Qld 4154
Email - firstname.lastname@example.org
For more information about privacy in general, you can visit the Australian Privacy Commissioner's website at www.oaic.gov.au
Privacy Act 1988
Australian Privacy Principles
Institute Chartered Accountants
Inclusion of review information