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Frequently Asked Questions

The below FAQs are some common questions from our clients, if you have other questions,
please send them to hello@packleo.com

We try to source our products from as many local suppliers as possible so we can keep our carbon footprint low and stock levels high. However, where we can’t, we have fabulous partners all over the world who are supporting us on our journey to delivering packaging joy!

You can get in touch with our team through email at hello@packleo.com, Live Chat on our website, or by slidin’ into our DMs on Instagram.


Recyclable – a product that’s made from materials that can be converted to make new materials or objects i.e. cardboard boxes.
Compostable – a product that’s made from a plant-based material that will break down within 180 days in your home compost bin or 90 days in an industrial composting facility.
Biodegradable – a product that’s made to break down into its natural component parts over time using the little microorganisms found in landfill. Basically, nature taking its course, but quicker!
Made from recycled or renewable sources – a product that’s made using a resource that has been used before or that naturally restores or replenishes itself.
Acid free paper – acid is not used in the manufacturing process for this paper.
Made with non-toxic inks – it has been printed with inks that aren’t harmful to the environment - usually water or soy-based inks.


Recyclable – dispose of in your kerbside recycling bin or at a local recycling facility.
Compostable – dispose of in your home compost bin or green waste bin to be taken to an industrial composting facility. Don’t have a home compost or green waste bin? No problem – find a composting facility near you at https://www.aora.org.au/find-a-composter, or visit www.sharewaste.com to link up with a local composting legend!
Biodegradable – dispose of in your general waste bin.

You betcha! We believe in trying before you buy (even though we know you’ll be back for more) so we have three different sample packs, The Box, The Bag, and The Taste of Everything. Check them out here.

That’s not a problem! Just reach out to our team by emailing hello@packleo.com, messaging us on Facebook, or Live Chat on our website and we’ll try our best to fulfill your request.

If you would like to order more than the quantities available on the website, reach out to our team by emailing hello@packleo.com, messaging us on Facebook, or Live Chat on our website.

Absolutely! If you have a custom printing requirement, please email us the details at hello@packleo.com, and we’d be happy to get you a quote.

Due to demand we currently only ship within Australia, but we’re planning to expand very soon so if you’re outside of Australia watch this space and get in contact!

Unfortunately you aren’t able to collect your order, but we use TFM as our courier and their lead times are some of the best in the business! Please reach out to our team for specific questions relating to shipping.

You can pay for your Packleo order by debit card, credit card, Shop Pay, Google Pay or PayPal.

Yes! As soon as your order has been shipped you will receive an email notification with tracking information.

Once your order has been shipped you will be sent an email notification with tracking information so you can follow your order on its journey.

As long as your order hasn’t been shipped, we’d be happy to get those changes sorted for you! Just get in touch with our team ASAP through email at hello@packleo.com or Live Chat on our website.

We only offer returns for faulty or damaged products within 14 days of receiving your order. If that is the case though, reach out to us at hello@packleo.com or through the Live Chat on our website and we’d happily organise a refund or replacement for you.

Firstly, that sucks! We did not intend for that to happen. But if your order is damaged or faulty, hit up our team at hello@packleo.com or through the Live Chat on our website and we’d happily organise a refund or replacement for you. Heads up – this will only be offered with in 14 days of receiving your order.

While we’ll be sad to see you go, you are able to cancel you order as long as it hasn’t been shipped. Just get in touch with our team ASAP through email at hello@packleo.com or Live Chat on our website and we’ll sort it out.

When we say flute, we’re not talking about the instrument but the little wavy bits inside of corrugated cardboard that give it strength. E-flute is one of the flattest corrugated cardboards on the market, coming in at 1.5mm thick! It’s ideal for high-resolution printing and what we use for all of our mailing boxes.

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